Support
Find answers in the FAQ or contact the team using the form.
Frequently asked questions
What is COF – Care of Find?
COF is an intelligent identification and location platform for people, pets and objects through secure and connected QR Codes.
Do I need to install an app to help someone?
No. Anyone who finds a person, pet or object simply scans the QR Code and accesses a secure public page directly on their cell phone.
Does COF work for children?
Yes. COF was created especially to help: • children • elderly • people with communication difficulties • people with special needs • Alzheimer's patients • pets • important personal objects Anyone who has ever had the experience of a child getting lost in a shopping mall, a child wandering away at a party, or a loved one disappearing for minutes that seem like hours, knows the despair and fear this causes. COF was born from this feeling: to protect, care, facilitate reunions and quickly help in critical moments. Through intelligent and accessible identification, anyone who finds a child, an elderly person, a pet or someone with communication difficulties can scan the QR Code and help with the reunion safely and quickly. Technology only makes sense when it helps take care of those we love.
Does the system also work for the elderly and people with Alzheimer's?
Yes. The COF was developed to help families, caregivers and institutions that face the challenges of caring for the elderly, Alzheimer's patients, people with schizophrenia, cognitive impairment, mental disorders, communication difficulties and similar conditions. Simple situations can become moments of enormous concern: an open door, a distraction, a walk. The COF helps in these moments: if someone finds that person, simply scan the QR Code to locate those responsible, access guidance and get in touch safely. The system allows groups of caregivers, sharing with family members, timetable rules, institutional monitoring, scheduling of notifications and quick access to important information — for more security, peace of mind and support for those caring.
Can I use COF for pets?
Yes. For many people, pets are part of the family. The COF was created to reduce the distance between those who lost it and those who found it: with the Smart Tag, whoever finds the pet can scan the QR Code, get in touch, send location, send photos and talk to the person responsible — without relying solely on ads on social networks. The system allows you to share the Tag with family members, create groups of guardians, activate loss alerts, display personalized messages and optional rewards to speed up the reunion, in a simple and safe way.
Does the COF work for backpacks, bicycles and objects?
Yes. COF Smart Tags were created to identify, protect and recover almost any important item in your daily life. You can use them on: • phones and wallets • laptops and tablets • backpacks and suitcases • school supplies and lunch boxes • water bottles and thermal cups • bicycles and helmets • sports equipment and tools • uniforms and professional gear • business assets and high-value personal items And practically anything you carry with you, travel with often, or that could be lost, forgotten or swapped.
Does the QR Code show my personal data?
Not automatically. The person responsible decides what information can be shared, following privacy rules and LGPD.
Can anyone I find talk to me?
Yes. You can enable, depending on your permissions: • Secure chat • Connection • WhatsApp • Location sharing Everything controlled by your permissions.
Can I share a tag with school or caregivers?
Yes. COF has a network of responsible parties, allowing you to share the tag with: • Schools • Clinics • Caregivers • Family members • Authorized managers
Can the school receive alerts during school hours?
Yes. The system has intelligent responsibility schedules, allowing you to define who receives notifications according to days and times.
Can I create responsible groups?
Yes. You can create groups with different guardians, caregivers and access levels.
Does the COF work for excursions and trips?
Yes. The COF serves temporary operations such as excursions, trips, events, school trips, tour groups, camps, external activities and sports operations. The platform allows you to create temporary groups, monitoring teams, specific responsible parties and rules by period and time. You can organize several simultaneous groups with different monitors — for example, on a tour: Group A with one monitor, Group B with another, each accompanying only the assigned participants. There is also sharing with parents and guardians, automatic notifications, alert escalation, schedule control and quick identification — bringing more security, organization, traceability and peace of mind to institutions and families.
Can I customize my own QR Code?
Yes. COF has Personalized Digital Tag functionality: you generate your own QR Code, customize texts, choose messages, configure identification information and can print directly through the platform. It is possible to issue the QR Code in formats such as PDF and high-quality vector SVG, in a simple and practical way.
Do I need to buy the physical tag?
Not necessarily. COF offers different ways of use: purchasing ready-made physical Tags, using digital QR Codes, printing your own labels or generating personalized identifications on the platform — you choose according to your needs and budget. Digital Tag: you generate, customize and print; ideal for personal objects, school supplies and quick identification. Physical tags: there are also smart stickers, bracelets, pendants, pet identifiers and personalized products, with exclusive QR Codes integrated into the COF. In any format, you access features such as communication, location, sharing with guardians, history, notifications and monitoring of Tags.
Is the system valid?
Yes. COF Tags and QR Codes have a standard activation period of 12 months. After this period, the license can be renewed on the platform simply. You can track validity, receive expiration notifications, renew licenses, reactivate expired Tags and manage your IDs. The system sends alerts before expiration to reduce interruptions. After expiration, the Tag may become inactive, some functionalities may be blocked and monitoring may be interrupted until renewal, according to current licensing rules.
Can I deactivate, suspend or cancel a Tag?
Yes. You can temporarily suspend a Tag (pause from use, travel, maintenance, storage or temporary exchange): it is inactive, can be reactivated later and maintains history and settings. It is also possible to permanently cancel in cases such as loss, theft, permanent damage, disposal, destruction or compromised security: the QR Code is permanently blocked, the Tag cannot be reactivated and the history remains for auditing and traceability. Permanent cancellation helps prevent improper reuse, duplication, fraud and inconsistencies. Everything can be managed on the COF platform.
Does the COF keep a history of occurrences?
Yes. The COF maintains a complete history organized by Tag, with records such as: accessing the QR Code, messages and chats, sharing location, sending photos, alerts, actions taken, status changes and identification events. This facilitates occurrence monitoring, traceability, organization, auditing and monitoring by family members, schools and clinics. The visualization was designed to be simple, intuitive and quick, with information centralized on the platform.
How do rewards work?
COF allows you to configure optional rewards to help recover lost objects, pets, valuable items and specific situations. When activating a loss alert, you can set a custom message and the amount of reward offered. This information can be displayed when the QR Code is read by whoever found the item, pet or object. Message examples: “Reward for return.”; “Very important object for our family.”; “Pet missing. Please get in touch.” After return, payment of the reward is made directly between the parties. COF does not intermediate payments, does not participate in financial trading, does not carry out transfers and does not act as a financial institution: it only provides disclosure of the reward and communication between users.
Does COF serve companies and institutions?
Yes. COF has a B2B structure for different sizes and segments, with an architecture prepared for schools, clinics, nursing homes, hospitals, excursions, events, companies, external operations, field teams, tourism, pet shops, veterinary clinics and care institutions. The platform allows centralized management of Tags, groups of guardians and caregivers, sharing monitoring, control over schedules and operations, traceability, history of occurrences, asset identification and monitoring of people, pets and assets. Common cases: students on excursions, patients being monitored, elderly people and Alzheimer's, asset identification, equipment, corporate assets, pets in clinics and hotels, events and temporary operations. There are corporate, institutional and Enterprise plans for larger operations.
Is the system secure?
Yes. The COF has: • permissions management • control by those responsible • secure sharing • logs • LGPD protection • authentication and auditing
What happens when someone finds a person, pet or object?
When someone finds a person, pet or object with a COF Tag, they simply scan the QR Code with their cell phone camera. The system opens a secure public page, allows you to initiate contact and notifies authorized managers in real time. COF has intelligent scheduling: it first tries to locate primary caregivers, active caregivers, monitors, and guardians for the current schedule. Whoever takes care of the service conducts communication with those who met. If no one at the first level responds, the system escalates to additional assignees, shared groups, supervisors, and account administrators. Whoever found it can, depending on permissions: send messages, share location, send photos, call, use WhatsApp and see directions — in a simple and secure way.
Does COF work on cell phones?
Yes. The platform works directly through the browser and also has a PWA experience for quick access on your cell phone.
Can I use the COF on more than one person or pet?
Yes. You can manage multiple tags within the same account.
Does COF work in any country?
Yes. The platform was developed for international operation, multiple languages, global use and different user and institution profiles, via the web and Digital Tags. Outside Brazil, Digital Tags, personalized QR Codes, generation of digital labels and online access are usually available — without relying on physical shipping. Global expansion is part of the roadmap, with the structuring of partnerships in Latin America, Africa, Europe and Asia (distributors, sales channels and local operations). The goal is to make COF a global platform for intelligent identification, care and protection.
What differentiates COF from common QR labels?
The COF goes beyond a label with a QR Code. Common labels usually only show a phone number or static link; COF delivers a platform for intelligent identification, communication, management, monitoring, security and care. There are resources such as a network of guardians, schedule control, groups of caregivers, Tag sharing, secure chat, automatic notifications, intelligent scheduling, incident history, privacy and LGPD, and institutional management for schools, clinics and companies. The experience was designed to be simple, intuitive and quick. Tags prioritize QR reading, finishing, durability and discreet design. The difference is the combination of quality products, intelligent platform, centralized management, modern experience and scalability — for people, families, pets, schools, clinics, companies, property, assets, excursions and events. COF is a complete platform for identification, care, protection and connection.
How can COF help my school?
The COF was created to increase school safety and organization on a daily basis and also on excursions, trips and external events. The school can create temporary groups with: • students • teachers • caregivers • monitors • responsible Defining: • dates • schedules • active responsible • monitoring rules During excursions or trips, if a student gets lost or is found by someone, the system automatically notifies: • the responsible monitors • active caregivers • registered guardians • and, if necessary, escalate to the institution's administrators. Furthermore, COF helps to solve a very common problem in schools: • lost backpacks • changed lunch boxes • forgotten uniforms • unidentified materials With COF's smart stickers, anyone can scan the QR Code and return the item to the owner simply, quickly and safely.
How can COF help my clinic?
The COF allows you to create groups of caregivers and guardians to monitor patients in an organized and safe way. The platform is ideal for: • elderly • Alzheimer's patients • people with cognitive disabilities • intellectual disability • communication difficulties • ASD • geriatric clinics • nursing homes The clinic can: • assign patients to specific caregivers • define active responsible by time • create automatic scaling of notifications • share monitoring with authorized family members If a patient gets lost, leaves unaccompanied or is found, the system: • Notifies the responsible caregiver first • automatically escalates to additional managers • and, if necessary, reaches clinic administrators. COF also allows quick access to: • medical information • important observations • emergency contacts • special patient instructions All with permissions and privacy control.
I'm a pet clinic. Can I partner with COF?
Yes. Veterinary clinics, pet stores, distributors and sales channels can become official COF partners. The partnership allows us to distribute products, offer smart Tags to customers, generate value in service and strengthen ties with tutors and families. The COF represents care, protection, security and emotional connection — whoever loves, cares. Partners can sell COF products, offer activations, distribute kits and Tags, participate in campaigns and act as a partner point on the platform. To become a partner, get in touch via the contact form or through the official COF store channels; our team presents the available partnership models.
How to use the Digital QR Code?
After activating your Digital Tag in COF, you can issue your QR Code at: • PDF • SVG image (high quality vector) With this, you can: • print at home • use common adhesive sheets • request printing at quick print shops • create custom labels • apply to objects, uniforms, backpacks, containers and various everyday items The Digital QR Code was designed precisely to offer practicality and low cost, allowing you to personalize your identification the way you want. Additionally, you can use: • plain paper • adhesive paper • self-adhesive labels • identification containers easily found in stationery stores and specialized stores.
What are the differences between COF's product lines?
The COF has different intelligent identification lines to meet specific needs. Digital QR Code You personalize and print it yourself. Ideal for: • backpacks • lunch boxes • notebooks • suitcases • notebooks • quick object identification It is the most economical and practical solution to start with. Smart Stickers High quality physical stickers ready to use. Ideas for: • personal objects • uniforms • school supplies • business assets • equipment • asset identification They have excellent durability and practical application. People Line Products developed to identify and protect people. Examples: • bracelets • pendants • badges • personal identifiers Recommended for: • children • elderly • people with Alzheimer's • ASD • intellectual disability • communication difficulties • special needs Pet Line Smart pendants for collars and animal identification. Allows: • quickly locate the owner • share emergency contacts • facilitate the return of the pet Ideal for: • dogs • cats • domestic animals Customized Products COF also has other customized models and accessories available on the platform according to each customer's needs.
Do I pay for the physical product or for the platform?
The main value of COF lies in the intelligent care, identification and communication platform. In most cases, the amount paid refers to: • platform licensing • tag activation • use of the system for 12 months This licensing can be renewed annually. In some product lines, the value may consist of: • physical product • platform licensing Example: • bracelet + access to the system • pendant + platform activation • stickers + licensing In other words, the physical product is only part of the solution. COF's big difference is the intelligent platform that connects people, guardians and caregivers in a safe and organized way.
Does COF intermediate rewards or payments?
No. The COF platform has no link, intermediation or financial participation between users related to rewards, payments or negotiations. All negotiation, contact, agreement, financial responsibility and reward payment occurs exclusively between the parties. Payment must be made directly by the person responsible for the Tag who helped with the return. The COF only acts as an identification, communication, information sharing and support in locating and returning a tool — not as a financial intermediary, marketplace, digital wallet, payment institution or guarantor of values or agreements.
I offered a reward and did not pay. What happens?
COF understands that ethics, responsibility and good conduct are non-negotiable values. When offering a reward on the platform, there is a moral commitment between the parties. In case of complaints due to non-compliance, the user may be asked to provide proof, justifications and clarifications, with a period of up to 30 calendar days for a response. Without proof, plausible justification or legitimate attempt at resolution, the user may be suspended or permanently banned, in accordance with terms of use and ethics policies. If there is no intention or real possibility of paying the reward, it is recommended not to offer it.
I found an object with a QR Code and saw that there is a reward. Can I not return it?
The return depends on the ethics, goodwill and character of whoever found it. The COF facilitates communication and increases the chances of returns, but cannot guarantee that everyone will return the item. In Brazil, appropriating lost property and not returning it to the owner can constitute appropriation of a found thing (Art. 169 of the Penal Code). Anyone who finds an item must try to return it to the owner or hand it over to the competent authority within the legal deadline. COF does not control third parties, does not guarantee returns and is not responsible for the actions of those who found the item: it acts as a tool for identification, communication, location and rapprochement between the parties.
I lost an object, pet or loved one. Do I have a guarantee that it will be found and returned?
We cannot guarantee. The COF increases the chances of location and return with intelligent identification, quick communication, notifications, sharing with guardians and easy access via QR Code, connecting those who found it with those who are looking for it. The return depends on the action, ethics and good will of whoever found it. The COF does not work as an automatic GPS tracker: it depends on someone finding it, scanning the QR and initiating contact through the platform. In Brazil, not returning lost property may imply appropriation of a found thing (Art. 169 of the CP), depending on the case. The role of the COF is to identify, communicate, support location and facilitate returns — without controlling third parties, guaranteeing returns or responding to the actions of those who found the item.
Can companies, schools and clinics share Tags with family members and guardians?
Yes. COF allows secure Tag sharing and monitoring for schools, clinics, nursing homes, caregivers, institutions and guardians, with access to parents, family members, legal guardians, monitors and support teams. Those who share provide the guest's email or cell phone; the system sends an invitation. The guest simply registers, accepts sharing and follows the Tag according to permissions. There may be permissions to track occurrences, history, notifications, alerts, events, important information and emergency conversations — all in an organized and secure way. Examples: at school, monitors and parents receive alerts on trips; At the clinic, family members monitor relevant events and movements. The goal is a care network connecting institutions, families and caregivers when it matters.
What happens if someone removes or damages my Tag?
If the Tag is removed, lost, damaged, unusable or physically compromised, we recommend immediately accessing the COF to locate the Tag, suspend or permanently cancel the identification — avoiding improper reuse, loss of traceability and security risks. After definitive cancellation, a new Tag will be required for continued use; the new identification can be activated and configured on the platform. Warranty: covers manufacturing defects, printing problems, QR Code failures and defects in the original material. Does not cover loss, damage due to improper use, wear, improper removal, misuse, third party damage or inappropriate exposure. Always follow the COF usage guidelines.
Does the COF have real-time GPS tracking?
No. The COF does not work as a real-time GPS tracker. The platform uses smart QR Code identification to enable fast, secure reunions when someone finds a person, pet, object or tagged item. When someone scans the QR Code, the platform opens automatically, guardians are notified and contact can begin — including sharing location, messages and photos to help with the reunion. Location can be shared collaboratively by the finder using phone features such as GPS, Google Maps or location sharing. Advantages of this model: • no battery required in the Tag • no charging needed • no data SIM required • lower cost • greater simplicity and durability • international use The COF is a platform for smart identification, fast communication, reunion support and guardian management — not necessarily a GPS tracker replacement.
Are COF labels durable?
Yes. COF smart labels are made with: • high-strength adhesive • excellent adhesion • premium material • discreet, modern finish Designed for durability, quality and everyday practicality, they can be applied to: • personal items • school supplies • laptops and equipment • bicycles and suitcases • uniforms • business assets • and many other everyday items.
Can the QR Code get wet?
Yes. COF Tags and labels use resistant material, high-quality printing, premium finish and water-resistant protection. This allows use in rain, at the beach, by the pool, on water bottles and thermal cups, outdoor items, school supplies, pet collars and sports activities. Important: although water-resistant, we recommend avoiding excessive abrasion, harsh chemicals, cuts, improper removal and continuous extreme exposure — to preserve QR Code readability, durability and appearance.
Can I use the COF without showing my phone number?
Yes. With the COF you have full control over privacy, data exposure, personal information and contact methods. You decide what to show, to whom, and what appears on the public page. The platform has a secure chat that acts as an intermediary between the finder and guardians, allowing messages, location sharing and photos without necessarily exposing your phone, email, address or sensitive data. The Tag administrator defines which data is public, which contacts may appear, whether phone or WhatsApp is available, and which personal information can be shared — according to your needs and privacy preferences.
How many Tags can I have on the same account?
There is no fixed limit of Tags per account. The COF was built as a scalable, modern, secure platform ready to grow. One account can manage a few personal Tags, dozens, hundreds or even thousands in corporate and institutional operations. The platform serves families, schools, clinics, companies, excursions, hotels, asset operations, asset management, pets and personal items. Even with a large number of Tags, the system supports organisation by groups, smart filters, categories, guardians, individual history and centralised monitoring — simply, quickly and intuitively.
Is the COF suitable for asset identification?
Yes. The COF can be used as a smart solution for asset identification and management, covering equipment, laptops, tools, mobile devices, operational materials, business assets, shared items, uniforms and corporate objects. Beyond visual identification, it helps return forgotten or found items quickly in internal departments, companies, schools, clinics, events, common areas and field operations. With the COF QR Code, anyone can quickly identify the responsible party, notify the right team and return the item easily. Benefits include asset organisation, traceability, fast identification, reduced losses, easier returns and operational control.
Does the COF work for condos and clubs?
Yes. The COF was designed for condos, clubs, associations, gyms, leisure areas, shared spaces and community environments. The platform can be used both to identify shared objects and to protect personal belongings and support members and visitors. Examples: bicycles, backpacks, sports equipment, beach chairs, water bottles and thermal cups, personal items, gym gear and shared condo or club items. If something is lost, forgotten, swapped or found in common areas, anyone can scan the QR Code and help return it quickly and safely. Benefits: fewer losses, easier returns, fast identification, better organisation of shared assets, security support and simple communication between users.
With the COF, do I still need a lost-and-found area?
The COF helps drastically reduce the need for large lost-and-found areas. At clubs, schools, airports, condos, hotels, gyms, events and companies, it is common to accumulate backpacks, clothing, bottles, school supplies, personal items and equipment — taking up space, requiring staff, generating costs and often never being reclaimed. With COF Smart Tags, most items never reach lost and found: the finder can scan the QR Code, locate the owner, send a message, share location and enable immediate return. This reduces storage time, item buildup, operational work, losses and disposal — making the process smarter, more modern and efficient.
Can the COF help people with ASD/autism?
Yes. The COF was designed to help families, caregivers, schools and institutions supporting people on the autism spectrum (ASD). Many people with ASD may have communication difficulties, sensory crises, anxiety, disorientation, difficulty with unexpected changes and, in some cases, wandering or sudden separation. On wristbands, tags or labels there is always guidance such as “Found it? Scan.” or “Lost? Scan.” — so anyone who finds them can scan the QR Code, contact guardians, share location and access important instructions. The platform supports sharing with family, schools, therapists, caregivers and monitors, plus guardian groups, notification escalation, occurrence history and schedule-based control. The COF does not replace medical care or specialised therapies; it uses technology to support protection, identification, communication, safety and faster reunions.
Does the system have access levels?
Yes. The COF has advanced access management, permissions and smart sharing, organising people, pets, objects, groups, caregivers, guardians, monitors and institutions flexibly and securely. Each Tag can be linked to one or more guardians, caregiver groups, monitors, family members, schools, clinics and institutions — with different access levels and permissions. Examples: at school, groups with different monitors and full access for coordination; at a clinic, day and night caregivers, family and supervisors; in a family, parents, grandparents, nannies and temporary guardians. The system also supports temporary groups, time-limited access, date and time rules and limited sharing — ideal for excursions, trips, events and school outings.
Do I need to be tech-savvy to use it?
No. The COF was built to be simple, intuitive and easy to use. The person wearing the Tag does not need technical knowledge, complex setup or system know-how — just wear the wristband, sticker, pendant or ID normally. Whoever finds a person, pet or object also needs no technical skills: the experience is as simple as opening WhatsApp, scanning a QR Code and sending a message. Parents, caregivers, schools, clinics and guardians only need basic smartphone and everyday app skills. Even as a robust platform, the COF offers a simple interface, intuitive navigation, fast access and organised screens — because in care and protection situations, simplicity makes all the difference.
Can I use the same Tag for different applications?
No. Each COF Tag has a unique, exclusive QR Code linked to one person, one pet or one object. Registered information — photos, characteristics, personal data, contacts, history and settings — belongs only to that QR Code. We do not recommend duplicating, copying or reusing the same Tag on multiple items at once, as this can compromise traceability, correct identification, occurrence history and information security. Each Tag has individual licensing, exclusive control, its own validity period and unique identification within the COF system. To identify several items, you can buy sticker sheets, multi-Tag kits or digital QR Code packs — each with independent history, management and monitoring.
I have a Tag with a QR Code. Can I reuse it for another pet, person or object?
Yes. You can reuse your Tag for another pet, person or object directly on the COF platform: go to CareOfFind.com, open the Tags menu, find the Tag and update registration data, photos and related information. After saving, the Tag will represent the new linked profile. Important: use remains individual and exclusive — the same Tag must not be used simultaneously on multiple people, pets or objects. Reuse should only happen by replacing the previous registration through an official update on the platform, ensuring correct traceability, information security and compliance with terms and licensing policies.
Where can I find COF products?
You can find COF products and solutions through: • our official website • authorised partners and distributors • marketplaces and major e-commerce sites (Mercado Livre, Amazon, Shopee, Magazine Luiza) • partner stores and specialised channels Some product lines may also be sold by schools, clinics, pet shops, veterinary clinics, nursing homes and partner networks. On the official COF portal you can also activate Tags, renew licences, generate digital QR Codes, track occurrences, manage guardians and caregivers and purchase new products and services.
How do I download the COF app?
Downloading the COF app is simple. Android: go to the Google Play Store and search for “COF – Care of Find”. Apple iOS: go to the App Store and search for “COF – Care of Find”. After installing, log in to your account and your Tags will be available for management and monitoring.
Do I need to install the app?
Not necessarily. You can also use the official web platform at app.careoffind.com. However, we recommend installing the app for a more complete, faster experience, including: • real-time push notifications • instant alerts when someone finds a loved one, pet or object • quick access to occurrences • GPS access for location sharing • instant communication with the finder • better Tag monitoring and management The app was designed to make notifications and responses much faster in important situations.
